2 0 obj To verify if your washer is included in this recall please: Click Select Model below. <> The washing machines, manufactured between 2010 and 2013, have an internal fault that could allow condensation to penetrate an electrical connector and potentially spark a fire. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Q6. The settlement includes five types of financial relief. The first option is a free in-home repair that includes reinforcement of the washer's top. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am â 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Not satisfied with the original recall, the class action plaintiffs claimed some owners didn’t hear about the recall in time get refunds. The least reliable dishwashers. Go to, The rebate dollar amounts shown on the rebate form are valid until November 5. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. Rebate Program. The rebate amount may not exceed the price of your new washer. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks.Digital Trends may earn a commission when you buy through links on our site. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 14 0 R 22 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Please check with your terms and conditions for details. You will receive $ toward the purchase of a new Samsung Washer or $ toward the purchase of a washer from another manufacturer, subject to the Eligibility Requirements set out below. The washing machines, manufactured between 2010 and 2013, have an internal fault that could allow condensation to penetrate an electrical connector and potentially spark a fire. The rebate form must be submitted no later than 30 days from the delivery date of the replacement washer. The Serial Number must be clear and legible. 3/28/2019 ProPlus Brass Flare Swivel Fittings . Select the rebate you are applying for â Samsung washer or Other Manufacturers washer. Samsung Electronics Australia reminded customers about its product safety recall in Australia for six models of Samsung top loader washing machines manufactured between 1 … I purchased it in Feb 2016. 3/21/2019 Air King Valencia Chimney Range Hood (online only) View Complete Recall Details . It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. Most service contracts allow for a pro-rated refund minus claims. Original owners may qualify for purchase price refunds plus a cash settlement up to $400. I acknowledge that it is a violation of federal law to sell or distribute in commerce any recalled washer. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. Product Information . Where do i find my Identification Number? Our care team is standing by to assist you with any questions, at 1-866-264-5636. Product Information . No one has ever contacted me regarding the recall. Please follow the instructions included in the Home Label Kit. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. When you mail in this form, include a copy of the picture. One of the recalled models caught fire at a home in the Perth suburb of Armadale last week. Watch in the video above: Inquiry into failed Takata airbags. The one (1) or two (2) Model/Serial Number Labels from the recalled Samsung washer. Water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. How long will I need to wait to get an appointment for my recall repair? *Please note: After you have selected your recall option, you must wait 5 minutes before you can use the Track Status function. Include the original sales receipt for the new washer. <> The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturerâs warranty, regardless of the age of your washer. Samsung is a leading manufacturer of washers and dryers. However, our average repair time is 7 business days. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. After the 2016 recall of almost three million washing machines, reports of exploding washers continued. Samsung Top Load Washer Exchange Why is that? Front-load washers cost more than top-load washers, and adding certain features, such as … Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. Mail this page, signed and dated, with the Model/Serial Number labels from your recalled Samsung washer, the picture of the back of the washer if you have ony 1 label, and the original receipt from your new washer to: This rebate offer is available to all Samsung washer owners in the United States who have a Samsung Top- Load washer covered by the recall announced on November 4th, 2016 and is subject to the terms thereof. If you have any additional questions, contact us at 866-264-5636, 9:00am to 6:00pm EST,Monday through Friday, Saturday/Sunday:Closed. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. More than 6600 "dangerous" Samsung top-loading washing machines are being urgently recalled due to fire risk. 4 0 obj If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Called a technician on 3/22/19 to service my washer and was informed that my Samsung washer has been recalled! This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. X���'A��.^��۳� ,3�UL֝���5�n4mĝ��O�Q躛s�h�1���x[K�߿o�bu�>�V7k��T���^�>�����^��~uޮ����8�D�H���*`�c���~*B �2�1�f ��LH�j-W���sެ@^��������u����Em���������Ǽ�&�q6xu���f3��\��}�~~������g���D�8n���;����L:����K���c�=�\~}�\��)��cH%4��}(FU�a��rhMצ�k��O�0���9o����G-�_�;�@�>�ﮫ�~ݮ�[���z�f��h_�i�D�>��!���h�K�i:����$�r�Pp�.��h��!��i�6����.�_�߭�� Your average wait time on this line is approximately 20 seconds. E���mWH+Y�D���9�5�ۮ�ji`�Zw�ngV�����H�����q�1����c��nd � SI^3�Ċ� Receipts or other proof of repairs and additional damage must also be submitted, if applicable. How can a washing machine just blow up?”, In a press release in 2016, John Herrington, Samsung Electronics America senior vice president and general manager of home appliances, stated, “Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall. I tried re-calibrating the washer - and it did not fix the problem. %���� I also certify that the Model/Serial Number labels from my recalled Samsung washer are affixed below. The owner was in another room when the blast occurred. Thank you for providing your information. Make a photocopy of the receipt from your new washer and page 1 for your records. What are the terms of the manufacturer's warranty? endobj List the brand, model number, and serial number of your new washer in the space provided below. This is determined by the model and age of your washer. Samsung top loader washing machine recall progress update SYDNEY, Australia – September 27, 2019 – Samsung Electronics Australia has shared a progress summary of its ongoing product safety recall for six models of its top loader washing machines. Consumers will need to submit proof of purchase in the form of the washer’s serial number. Technicians from these service providers have been trained to perform the washer repairs for this recall. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. Purchase and take delivery of a new washer from any retailer. For any purchase made after November 4th,2020 a new rebate form will need to be requested which will have a reduced rebate amount. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. The recall was initiated in … According to Top Class Actions, anyone who submits a settlement claim form does so under penalty of perjury. The machines should not be re-sold or placed on verges for bulk rubbish or whitegoods collections. Q7. View Complete Recall Details . And the recall had to do with the washer tops possibly coming off during the spin cycle (does this mean that Samsung knows that the washer is going out-of-balance? All rights reserved. Indicate the appropriate rebate choice from the 2 choices below by filling in the circle.
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